Shangri-La Hotel, Sydney

Location, views and service was the best ive encountered

Price haha

Staff all awesome,friendly excellent service at the blue bar and the altitude restaurant staff exceptional

Nothing to fault

I thought the room was fantastic for two people - bathroom exceptional. A good size room - all very good.

Would have liked fresh milk with morning coffee pod.

Love the view and comfy bed.

Nothing

Impressive staffing levels and facilities. Spacious room with large general space and bathroom.

The beds were two bottom mattresses pushed together with one larger mattress on top. The middle split was noticeable.

View and facilities

The view from my room

The style is older and not as modern

ABreakfast was delicious and hot. The service was amazing, we were met with a lovely smile and a good morning and then taken to our table. Lovely staff.

Absolutely nothing

Great views, awesome service!

Cost of parking, but Wilson Parking nearby was only $41/night.

Bed was very comfortable, view was amazing.

Istead of 2 study areas there should be a 2 seater lounge for both guests to enjoy the view. No use sitting on window sill with your back to the view.

Everything

Views from our room

Service was great and all staff are friendly and helpful

Everything was good

Excellent staff. Clean. Great views.

Club lounge open to all ages (not just over 18s like many club lounges).

Great views and accommodating friendly staff

N/A

The bathroom was so beautiful!! Our view was stunning.

Not applicable.

Got the view I paid for looking across the harbour

The plug in the bathtub didn’t work and the small things of milk not enough to make a couple of coffees so I had to buy milk to use

The staff and the room

Amazing They looked after us so we

Upgraded our room And was amazing, so big One of the best rooms we’ve stayed in Thankyou!!

Average

More varieties will be perfect

Everything, rooms, location, view and staff

Great location, spacious clean rooms with a great view and nice service. We really enjoyed the bar on 36 floor

Location, comfort and style

$10 trolley charge for room service.

Great size room with full bathroom with shower and bath. Location and view from room was great. Bed huge and very comfortable, great pillows, Didnt try Altitiude restaurant, the spa was fantastic.

The electricity plugs seemed more european and my Australian appliances plug didnt fit.

Location, service

N/a

Our Room faced West and that was fine. We always appreciate the standard of the rooms. We did feel the choices of food was less than usual. We've been coming for several years and always book the Horizon rooms with club facilities because of the view.

Nothing really but we did think the choices of food was less this stay than previously - even compared to when we stayed earlier in the year.

Very clean, great space, friendly staff.

We only stayed one night but would say it isn’t affordable if we wanted to stay 3-4 nights or a week/beyond which we would normally do

We recently treated ourselves to a special girls' getaway in Sydney and booked three harbour view rooms at this beautiful five-star hotel in The Rocks overlooking Darling Harbour. The location is absolutely outstanding and the rooms were stunning. My room on the 23rd floor was spacious, luxurious, beautifully presented and had an incredible view. The bed and pillows were comfortable and the hotel amenities were excellent. The staff throughout the hotel were genuinely lovely and professional - from the concierge and reception staff to the restaurant and bar teams. One of the highlights of our stay was High Tea on the 36th floor overlooking the Sydney Harbour Bridge and Opera House. The panoramic views were breathtaking and the experience was absolutely magnificent and worth every cent. We also enjoyed returning later for sunset drinks, which was another beautiful experience.

Unfortunately the hotel's operational processes did not match the five-star price tag and significantly impacted the experience. The first disappointment was check-in. After arriving at a luxury hotel, I was surprised to be directed to a self-service kiosk rather than being personally checked in by staff. It felt impersonal and more like an airport or supermarket checkout than a luxury hotel experience. Things became more frustrating when the mandatory $495 room deposit was charged twice to my credit card due to a system issue. Although the first payment supposedly "didn't go through" on the hotel's side it appeared immediately on my banking app as pending. I then had to process the deposit again, leaving nearly $1,000 temporarily unavailable on my card. Despite repeated assurances that the first transaction would be reversed quickly the funds were still pending by checkout the next day. The Duty Manager eventually confirmed the hotel did in fact have both deposits against my account. While she apologised and kindly waived my bar bill I was advised the funds would not return until Monday - 3 days later as our check out was a Friday . Another frustration was lack of communication regarding guest benefits. We only discovered during High Tea service that hotel guests receive a 20% discount - something never mentioned in any pre-arrival emails or hotel information. While the hotel itself is beautiful and staff were wonderful, the self-service systems, understaffed reception area and mishandling of payment holds left me hesitant about returning.

The staff were all amazing

The walk up to the hotel from circular quay

great location, amazing view, delicious buffet and very nice staff

The location is absolutely perfect. Views are terrific.

Fantastic location close to The Rocks

Nothing

We had views of the Harbour Bridge and the Opera House. The Rocks a short walk away. Friendly, helpful staff. Great hotel!

Very good location

Over priced

Everything went well, great staff

Lack of nights, should be more ha

Location was great. Inclusions: Buffet breakfast was fabulous and canapés were great too.

It was a great experience: Nothing awful apart from an average afternoon tea which was included in room price.

Wonderful views of the harbour, staff were friendly, very clean and room service was extremely prompt and good quality.

You can hear upstairs walking around. Next door was yelling, screaming and banging (like they were smashing the place up) so it was extremely noisy which impacted comfort. Staff were responsive when I had to make a noise complaint which was good. I asked the maid/cleaner a question and she could barely speak English which was frustrating, hopefully I am not accused of stealing and charged for the towels I gave her!!

Very friendly staff

Brilliantly friendly and helpful staff. Super comfy bed and pillows. Great breakfast and selections available.

Club Lounge

Club lounge food seems degraded from the past experience

The Central Location and views are exceptional

The location is perfect.

Whole experience was very good. Excellent food and drink and excellent staff

Nothing

Excellent location, uncompromising views , large room size that is elegant.

Expensive hotel parking facility, charging weekday rates even on weekends where other car parks in city has significantly cheaper rates .

The scent on arrival and helpfulness of staff.

More water stations

The e breakfast received for room service was on time but cold

Location, facilities, friendly and attentive staff, great breakfast

Our beds were on wheels and kept moving and we had to ask for extra pillows.

Location, staff were friendly and couldn’t do more for you, bed was the best i’ve had, view from executive lounge was amazing.walked to cruise terminal with suitcases.

The only thing I could mention was canapé’s were luke warm in executive lounge every night

The location

The scene

Was good

Shower bit low for tall people