Hotel Marina Bay Sands, Singapore

Literally everything. My husband and I stayed at Marina Bay Sands for our Honeymoon and we were treated like royalty. It was beyond our hopes and expectations, from the moment our car arrived at the door until checkout. It was the most incredible experience an we cannot wait to come back to celebrate anniversaries!

Absolutely nothing. We hated that we had to check out and leave such an incredible experience, knowing full well we will never find that attention to detail and service at any other hotel.

Spacious and beautiful room with a mouth-dropping view of Singapore's skyline. The rooftop pool was great, unique experience at 190 meters above street level. Restaurants Ce La Vi and Lavo were superb. Fantastic breakfast. Excellent service.

Nothing!

House keeping

No

The room and garden view was amazing

expensive

Clean

NA

Iconic.

Cleanliness location luxury food

Activities

Amazing hotel, location is perfect, views from pool are fab

We had a balcony room ....chairs on balcony would have been useful

It is a fabulous place in every sense

Amazing Staff! Every single person we interacted with was knowledgeable, professional, kind, helpful, and genuine. The International Buffet is a destination all by itself. The location is so perfect. The architecture is surreal. It's beyond beautiful. It's like stepping on another planet.

The property is so large it would be nice to have more frequent free seating options available for the elderly in the shade/air conditioning. We should have gone to the International Buffet every day!

We were upgraded to a room with a view of the iconic garden by the bay! Staff were friendly and accommodating.

Nothing

Everything!

Every aspect of this hotel objectively was.absolutely outstanding. Room large, immaculately clean and had everything you could possibly need. Bed huge and super-comfortable. Facilities, including the stunning infinity pool, were excellent. Food at Spago restaurant exceptional, and reasonably priced. But what made the stay was the helpful and willing attitude shown by every single member of staff, no matter their role. Cannot recommend this hotel highly enough. I'd give an 11 rating if I could..!

They've more than doubled their room rates in the space of half a dozen years.

Everything, from A to Z. It's fabulous from the outside, excellent rooms, impressive breakstast (we did buffet), the infinity pool is like being in a dream, the view to the super trees is heartbreaking.

Nothing.

Luxury

Crowd

Our stay at Marina Bay Sands was nothing short of extraordinary. From the moment we arrived, every detail exceeded our expectations,the beautifully appointed room, breathtaking views, exceptional facilities, and impeccable service all combined to create a truly world-class experience. A very special thank you to Hui Fei for her remarkable kindness, professionalism, and attention to detail. She made our stay even more memorable with a generous room upgrade and a thoughtful birthday surprise that meant so much to us. Her genuine warmth and dedication to guest satisfaction reflect the highest standards of hospitality. Marina Bay Sands is an outstanding hotel in every sense and delivers luxury at its finest. We are deeply grateful to the entire team for making our stay unforgettable and cannot wait to return.

Great location, great views from hotel room, superb room with everything you would want plus more!

Having to leave

The hotel is simply stunning, from the rooms, to the staff and the amazing pool area.

Nothing

Everything! The service was excellent and the room was so luxurious!

N/A

Everything was perfect!!

Nothing

Everything, the place itself is outstanding. The facilities, the staff, the service. Top notch!

Swimming pool , luxury room

Breakfast separate - long distance between different point

Impeccable services, attention to detail, both in the room and in other areas of the hotel (pool, restaurant)

I wish I had more personalized hotel customers. I don't see myself standing in line at check-in, like queuing for tickets and people dressed for the hotel level.

Wow!! Just wow. The facility is magnificent. Exceptional. Value for money. Worth every dollar. Close proximity to some of the popular tourist attractions. The staff are just unbelievable. Checked out, kept my luggage with them. Came back 5 hrs later they were still attending to me like their guest. This is a 10/10. Superb clients service.. Super fast WiFi. Free VOSS water all the way. Very courteous and helpful staff. Always happy and ready to help. Yew Jie in the front office was a great guy who checked me in. I got a free room upgrade. Definitely returning here. Simply the Best. Simply WOW.

Almost nothing. Nothing. Literally and practically nothing.

Beautiful rooms, views and staff! The pool is incredible

Nothing!

The room and its amenities. Housekeeping staff was great and friendly.

Amazing hotel super clean room

What isn’t there to like?

Couldn’t stop longer

amazing pool and water show

We got upgraded to a suite which was lovely

Nothing, it was all great

the upgrade to a premium suite was a great surprise, and the personalised check-in was a nice touch

the stay was too short

Courteous, professional staff from front desk,through room service to pool side.

What is there not to like.

What’s there not to like about it. Everyone is top notched, staff super friendly and bend backwards to be helpful. Dining choices are all excellent and food quality is good. Room was clean and well stocked. Concierge was very thorough to walk through the room amenities.

Nothing

From the staff at the front door, to reception staff, to cleaners, to every staff member around the hotel, absolutely beautiful customer service, extremely polite and genuinely helpful. The facilities, especially the pool - WOW. Lots of lovely restaurants and shops. Cleanliness is superb, and location to the gardens by the bay and Spectre is perfect. Could not fault our stay at all, will definitely be back.

Nothing

Great location, one stop luxury seven star place. Stayed 4 nights did not even go out

Breakfast places have to be extended. Over populates long wait time although there are two location

Excellent

Everithing

Nothing

The facilities and the staff

Nothing

Everything!

What’s to dislike about the place - it’s the 10th wonder of the world !

It’s amazing views

It’s fabulous

Clean, luxurious,staff great

Haute Luxury at its finest. From the moment we arrived the staff were warm and welcoming. The room was stunning - modern, clean, amazing views, and all the amenities you need.

It is an expensive stay, but the experience does not disappoint. Other hotels in Singapore struggle to compare to the MBS.

Absolute perfection. Stunning suite, pool and location..

The location of the MBS waa the main reason I chose this hotel. The hotel itself is beautiful with the views of the Gardens by the Bay. The staff were very professional and attentive.

The price!

Everything about this hotel is exceptional. From the moment we pulled up in our taxi outside the hotel, we were welcomed and helped by the wonderful staff. We arrived extremely early (8am) and check in is not until 2pm, but we were given access to the facilities including the SkyPark infinity pool and Observation deck. Our room was then available early - and it couldn’t have been better. Stunning views of Gardens by the Bay, amazing facilities and cool features that radiated luxury. We didn’t want to leave, but left feeling so satisfied with our stay and eager to return!

Everything was perfect.

My room (3 796) was great, especially the bathroom. The hotel was very busy but once you moved past the lobby, it became much more serene. The Shoppes at MBS across the street (accessed by two underground walkways) was everything I wanted in a shopping center.

The quality of the breakfast offerings in Spago on the 57th floor weren't very good. The service in Rise during breakfast was substandard. The quality of the cocktails in the lounge on the 57th floor weren't as good as the same drink in The Club, located in the lobby, near Tower 1.

Room, infinity pool and breakfast were excellent.

The infinity pool and view was amazing both of the city and gardens by the bay

Sun beds always wet

I recently stayed at Marina Bay Sands, and while the experience had some highlights, there were also a few aspects that left me disappointed. What I truly appreciated was the pre-check-in process. Instead of handling it at the main reception desk, guests are welcomed into a separate, more private room behind the reception area. There, you’re offered tea or coffee while completing the formalities, which creates a calm and premium first impression. Another highlight was the breakfast, which was truly excellent. It’s served buffet-style with a wide and diverse selection, offering something for every taste. I would recommend arriving earlier, as there can be quite a long wait to enter the restaurant later in the morning—likely due to limited seating and guests taking their time. And honestly, it’s no surprise—everything is so delicious that no one is in a hurry to leave. The staff were consistently very friendly, attentive, and highly professional, always willing to assist and ensure a pleasant stay.

However, I was quite disappointed with the lack of flexibility in our particular situation. Due to a cancelled Qatar Airways flight and the need to return home with a different airline, we had to shorten our stay. As a result, we were unable to attend the breakfast included in our booking on the following day because of an evening departure. Despite having fully paid for the reservation, we were told that since the booking was made through Booking.com, nothing could be done. For a hotel of this level, I found it quite unreasonable that no form of compensation could be offered—not even a small gesture such as a pizza and drinks by the pool. In my opinion, this reflects a lack of customer care that is difficult to justify. As for the hotel itself, it is undeniably more impressive from the outside. The architecture dominates the skyline and leaves a strong visual impact. However, once inside, it feels like a significant amount of space is underutilized, and there is potential for additional amenities that such a prestigious hotel could easily offer. Finally, what surprised us most—unpleasantly—was the accessibility of the fitness center. It is not conveniently located within the hotel itself. To reach it, you need to go down to a lower level, walk near the Casino and the large shopping mall beneath the hotel, and then go back up again. The issue isn’t the distance, but rather the fact that the fitness facility feels disconnected from the hotel making it inconvenient to access. Overall, while Marina Bay Sands delivers in terms of iconic design and certain aspects of service, there are areas—particularly flexibility and guest convenience—where improvements are clearly needed.

Locations and access to restaurants mall and food court. Rooftop

Everything was liked