Paper Factory Hotel Queens, New York

Caution! Here you pay a deposit at the beginning that you will never get back. Absolute scumbags!

The bar section was not open yet

Cool decor

No negatives

Nothing

Dark rooms, nothing around at night, steps to bring luggage up to lobby no help ada elevator out of service

we stayed there only overnight. The room was spacious and very close to La Guardia Airport. Nice interiors and nice pillows.

keep up the good work

Such a unique hotel! Loved the decor! Super close to subway and just 2 stops from Manhattan.

Wished the restaurant/bar was open.

The location of the property was ideal to get around the city.

The rooms were lacking in the clean area. The bathroom could use a new shower curtain and the toilet did not flush. I also checked the beds and there were stains on the mattress cover.

Room was great with A/C very roomy. Great modern layout in front area Big Windows to enjoy view Great breakfast spot on corner across hotel

Staff could of been more welcoming Staff were mainly on phones every time returning to hotel Had to go to 2nd floor to get ice would have been more convenient if had a ice machine on each floor.

The hotel is a very cool concept with so much potential.

Management has not kept up with maintenance of certain things. They do clean but it's selective. Our shower side was covered in mold. Many items are damaged or missing but they once had them - lamps, curtains, rugs, quilt/throws, luggage racks, irons, hair dryers, iron racks, and throw pillows. Planters had all dead flowers. People have destroyed things or taken them. Their restaurant AMA did not survive COVID shut downs. Mattresses need to be replaced. I suggest Classic Brands Mercer 14 in. Clearly this hotel is barely surviving but they have so much potential. They need someone to turn it around.

The rooms are great and I love the location. It's super convenient for going out in Astoria which is what I was interested in.

When it comes to NYC stays, I never enjoy how overpriced everything is.

I truly found no redeeming qualities in this hotel. I cannot think of one thing that I enjoyed about staying here and have never been able to say this about any hotel in 15 years of travel.

The rooms were dirty (ie. Stains on the sheets and mold I the shower) accommodations are horrible. No food on the premises except a vending machine fit for a 1990 hospital ER waiting room. The beds are VERY uncomfortable and the pillows seem like they are made from bags of cotton balls. You will be ATLEAST a 20 min walk from any decent food or anything to do. This location is situated beautifully in the middle of nothing but a 711 gas station, auto body shops and storage units. There is a Hilton down the road that is MUCH better in location and sure to have comfortable beds at least.

Very close to subway to Manhattan. Grocery stores, restaurants, bars, etc nearby. Courtyard for chilling in the sun.

It could've been cheaper.

Location ok Very loud because of truck repair station opposite of room

Location ok near subway

everything

The design is very nice.

No room slippers. Cleaning was not regularly done, you have to request it. Towels were not changed daily. Staff is not approachable.

everything

not a single thing

Not much to be honest.

This is not a 4-star hotel and dont provide services as such. Staff not helpful or efficient. Upon my arrival the toillet flush was deffective and the receptionist asked us to move rooms as no one was at the property to sort this out. We had to repack and move by ourselves. Delivery: the receptionist received the food and do not let me know that it was delivered. after calling the place they said it was delivered 20 min ago. so cold food because she havent done her work. if something is delivered she HAS to ask for who is the delivery. Checkout: the receptionist said late checkout was no longer available as all “offers” was taken and I should have asked before! hello? has anyone told me if i need a late checkout i need to do thr day before? usually it is sorted on the day. that was the worse excuse i have ever been told. not worth the money. find a better place / location for same price.

Interessanter Style

the downstairs area. it was stylish and funky

the room was described as superior but there was nothing superior about it! promised items such as a coffee maker, slippers etc although when we asked they did give them to us. the room was tiny; there was no room to put our suitcases anywhere so we had to put them in the wardrobe which meant we couldn’t unpack our clothes and put them in there. And it turned out that the room is not cleaned unless you actually ask them to clean it!

Chose because close to subway and airport. The property had a great deal of old charm, Large windows in the rooms gave a nice feel. The open courtyard was comfortable fun and inviting. Spent time in the game room while waiting for our car.

expensive but I think that is what you get for the area,

The location was decent, only a 20 minute train to downtown.

I wouldn't describe the room cozy. I understand the aesthetic of being an old paper factory, but it doesn't mean the rooms have to be industrial and sparse. The floor is concrete and the lighting is harsh. It could have been really nice if the interior design was a little more thoughtful, like having a rug, actually having an alarm clock, softer lights, softer bed.

Really beautiful property; spacious rooms easy subway access Available for late check-in

A little on the pricey side.

Location—access to Manhattan.

We’ve been guests at Paper Factory Hotel every year since 2015, and at each stay, rooms and services continue to decline.

the room is very spacious and very accessible to the subway

we are 5 in the family and they only give like 4 bottles of water in our 5 days stay and the toiletries are so little…

it was beautiful and whimsical. better than the pictures and so creative.

Excellent location, very close to subway station, very close to Queens and Manhattan. Spotless clean, friendly and helpful personell. Great concept loved the set up.

As there are no carpets (only concrete floors) in the room a pair of sleepers would help.

Because the metro is so close by, you're in Manhattan in a jiffy. I really would stay here again instead of booking an overpriced hotel in Manhattan. If you take the subway, what do the 5 minutes extra matter.

On the pictures there seems to be a bar, but there isn't one currently. So the hotel has everything to be a cool meeting place, but it is absolutely super quiet now. Only expect vending machines.

Great location. Less than 5 minutes walking from a subway station. It's about 15 minutes from La Guardia airport by car.The room and facilities were okay. Good value for money.

The bathroom wasn't clean. The staff wasn't rude, but wasn't friendly either. They were just okay. They do not offer breakfast, although it seems they used to because of its facilities.

Location, very close to subway station. Room, was okay and all the basics were there. Cool old factory building. A lot of potential. Gym was well supplied and the hotel gave good local restaurant advise

For the asked price the service could be better. You had to request for housekeeping for example. No fridge in the room. Also the place has so much potential, but there’s nothing happening. Nice courtyard, big lobby, but no breakfast or drinks are served there. Feels a bit like a remote place. Staff friendly enough, but only when you ask something. I missed pro activeness. Expected more for this price per night

We appreciated the location and the distance to city centre. Easily accessible. All the staff were super helpful and kind. The whole place was giving very urban/ hipsa/ cool vibes. 10/10 👍🏼 Ice machine located on one of the floors was an extra bonus.

There was nothing we didn't like. I would perhaps appreciate room slippers but in the end it was not a big deal as the floors were super clean, actually.

Room was cozy, the shower was big. Location was great.

The floor where the room was located was too dark.

great proximity to underground and quick access to manhattan

the bar could be staffed and front office staff not very efficient, took ages to check in as rooms were not ready on time

Really great design and aesthetically beautiful.

Lacking in amenities (fridge, microwave, USB plugins or wall outlets), beds were very springy and loud, pillows seemed old and worn out.

Good value for money.The lobby was a great place to be and theoeople were very friendly. Room had a good size and was clean.

The restaurant / bar was closed. So we could not get any drinks or food and coffee in the morning.

Close to subway , some bars and restaurants nearby.

The hotel bar and restaurant was closed