Hotel Intercontinental The O2, London

The people manager was excellent

Nothing

All the staff were so helpful and caring

Parking situation

Its a bit expensive but its a fantastic hotel in a great location. Very special.

Nothing

The staff were so lovely and extremely helpful!

The food and drinks were a little too expensive

Location, breakfast, cleanliness

Location was perfect, ridiculously clean

We came back after a show and there are only 6 elevators in the whole building. So we had to queue for a while to get back to the room

Ease of access to the arena Quiet View of Thames

Poor signage of hotel from station

Lovely hotel, fab location for o2

I have paid a £100 deposit and to be told it will take 10 days to be returned is unacceptable

Very modern and well laid out

Nothing

Everything

Nothing

5 star service throughout the hotel.

Please replace the pillows, no neck support at all.

Fab view from the room and loved the link straight into the O2. Nice breakfast and very comfy room

drinks well over priced was the only drawback. Everything else was lovely.

Excellent location for the O2

A bit pricey for one night but extremely convenient for the O2, so you are paying for the location

So close to the 02 and the tube Clean and roomy room good view of the Thames Poilte and friendly staff

TV wouldn't work but I was only there one night so didn't really matter

Easy access to o2 arena

N/A

Right next to the O2 and tube, lovely spacious, clean & quiet room.

It was very convenient as we were going to a concert at the O2

It was all good, the only thing was the air conditioning unit made a clunking sound when it was warming up and woke me up at 5.30am!

Convenience for 02 events. Lovely accommodation and spa facilities.

Price

A lovely hotel l have stayed many times. Its a great local for O2

The parking is a stupid price plus the tunels charges to add on. May go by train next time

Everything! It was the best hotel we have ever stayed in.

Nothing at all

Such an amazing hotel for when visiting the O2 for a concert. But I’d even come back just for a nice stay! Such lovely rooms, I loved the speakers in the bathroom! Beds were so comfortable! The staff were so kind and welcoming and the Bar on the top floor was absolutely incredible. There was an amazing woman DJ and the drinks, views and vibes were so good. Breakfast was also amazing and a huge selection!

Nothing! Was all amazing!

Very friendly helpful staff

Na

Exceptional staff, great location expensive to park

Busy breakfast sittings , building works

Location, bedroom size, comfortable, fantastic view from the 14th floor, quiet, friendly professional staff, great selection for breakfast, lovely spa/pool, quick access to O2.

It was lovely, the beds are like clouds!!

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Staff were excellent

Nothing

Great view and extremely ideal for a concert

Wasn’t quite as easy to find as i expected but that’s about it!

Food was great, staff friendly and helpful. Perfect place to stay if visiting the O2 Arena

Location

Slow service early evening

Rooms spotless n big

Bit expensive

New and convenient for O2

Going into hotel,just outside it was very windy.

Fantastic Hotel

SkyBar was excellent, if drinks a bit overpriced. Good free snacks. Lovely reception. O2 link was good.

Leaking toilet on arrival to room. Front desk swapped rooms speedily. Gave us an upgraded room, better view, but seemed smaller than our booked room.

Room service was amazing! The food was delicious. The staff was kind and attentive and helpful.

I do wish the policy to cancel breakfast due to busy times was flexible. We ended up ordering room service for breakfast but was unable to cancel the one included the night before. We had recieved a letter from hotel to say that breakfast in the dining area was going to be very busy

Friendly and very helpful staff who ensure your stay is an enjoyable one

Would have preferred firmer pillows though mattress was excellent for comfort

One of the best hotels in London. The facilities are amazing, the pool, spa, jacuzzi, sauna and steam rooms are 10/10. The rooms are very large and have great views all round. Room service came very quickly and the food was great. Breakfast was delicious with a huge variety. Staff are very friendly and professional. Second time I’ve stayed here and will be back again in the summer.

Nothing, everything was perfect.

The whole experience - the Spa, pool and the gym facilities as well as the secret entrance into the 02

Afternoon Tea was not what we expected - it was an Asian afternoon tea but that was out fault for booking this and we didn't read properly. So we jus though it was the usual English afternoon tea

*Stayed Fri and Sat nights as had 2 concerts at the O2. *Perfect location once we found out where the direct access to the O2 from the hotel was. *Decent views of The O2 + River from 8th floor. *Massive bed which was comfy. *Asked for firmer pillows on Saturday and the ones we were given were suitably better. *Swimming pool/spa area really nice, staff came in and checked on people every 15 mins. Free lockers, towels, shoes, shower gel, wet bag for cozzie all very useful. *Security on lifts (scan room card then press your floor) was good especially as the public can use the pool/spa areas. *Check out of 12pm was nice so we didn't have to rush in the morning. *Staff generally polite and smiley. *Sky bar was nice, good views, we had cider/fizz/cocktails which were good although music a bit loud felt like a club rather than a high-class lounge/bar. *Lighting options, once we figured out how to use them were good especially in night mode. *WiFi was free and pretty decent of 60-70mbps. *Would we stay again? Yes 👍

*Hotel poorly signposted from Greenwich station. *Asked for turn down service Fri and Sat night, only happened on the Friday. *Pillows way too soft, felt like deflated sand bags. *Room cleaning did not attend until 5pm-ish Saturday and didn't knock just came straight in and we were in the room. They didn't take the 5 dirty glasses or replace them. *Booking.com advises a £100 refundable security deposit will be taken on arrival, however £200 was taken... Will keep an eye on how quickly it is returned. *A challenge to get a straw from the sky bar - both amusing and frustrating. *Room description says fridge but it's actually a minibar fridge so can't be used to store anything in (like real milk). *Chairs on the outside terrace are too deep and uncomfortable to sit on. Also told no food is served outside not sure why? *In our room curtains are too tight on the wall sides, so they don't actually meet/stay met in the middle so let's light through. There also seemed to be light coming through them in random places where there were holes. *Not many drawers in the room. There is room for a tallboy/chest of drawers of some kind.

Great place to stay, needed a good nights sleep before the marathon and it delivered

The AC was poor, even set to lowest it was still warm In the room

the room was lovely, and a great view.

The views

Nothing

Have stayed before , ideal location for solo traveller

Nothing

Perfect for the o2. Sky bar was a real bonus Breakfast was very good

An ideal position for us in Greenwich

There is nothing not to like

Location to 02

The fact that they wanted £5 to access the 18th sky bar because they had a DJ in, when it’s advertised as sky bar I don’t except to pay entry when I’ve just paid over £400 for a nights stay

Have been there a couple of times and the staff are very friendly and helpful. It is also close to the venue the O2 where we were watching a concert.

Nothing, it is all good.

It was a beautiful hotel.

There was nothing we didn’t like

We Had a wonderful stay, All the staff are very helpful and friendly. The food was apsoulty amazing. The pool and spa was really relaxing. We will definitely be staying again!

nothing

Hotel very convenient to the venue where we went to see the concert

Everything

The room was clean & tidy, the view from the room was great, the AC worked well and didn't make lots of noise at night, the bathroom was well-lit and styled for day and night lights. The cost, however, was high due to the type of hotel & the location, but worth it for ease and safety.

The cost of the hotel was high, but the location & comfort did outweigh that