citizenM Hotel Tower of London

Clean and close to everything we wanted to do.

Lack of information for non-technical people.

Great location, close to everything we needed. Close to the Tower Hill Tube and several nice restaurants. Awesome view of the Tower of London from our room. Staff friendly. Liked the downstairs sitting area. Small rooms but was in my budget.

The toilet and shower had a bit of a port-loo plastic smell and vibe. Can't get any fresh air in the room. So it all got a bit smelly. Would have been nice if breakfast was included in the cost of the room and tea and coffee should have been complimentary

Great Location, Great Price, Modern and a nice rooftop.

Room had some dust on ledges and curtains. Other than that great stay

Most of the staff was fantastic and friendly. Great location, with a stylish and modern vibe throughout the hotel. I especially loved the funky design of the lobby, restaurant, and rooftop bar, which gave the place a really vibrant and contemporary atmosphere.

The room facilities and bathroom could benefit from some maintenance and updates. The bathroom curtain had visible stains and marks left after previous guests, and some of the shelves were broken. It would also be nice if the hotel offered special deals or discounts for in-house guests at the bar or restaurant.

breakfast was great.

room could have been bigger for the price

Location!

Unfriendly staff at roof top bar

Location perfect. View from room stunning. Staff incredibly helpful, welcoming and friendly. Hotel clean and decor was great. Definitely book again

Loved the value of money that you get. Excellent location. With TV, climate and controls being controlled by the iPad. Staff are friendly, lobby is welcoming. Didn't have breakfast but looked like a good choice. The bed was really big and comfortable.

The TV kept turning off by itself. I would highly recommend for 2 people for a short stay. For longer I would find this difficult as there is no privacy and the bathroom gets dirty really easily with the toilet being next to the shower. I wouldn't stay here with my family as it wouldn't be enough space or storage. For a one nighter, for a couple to get away, it's absolutely perfect. I also wish I paid slightly more for a better view.

It was modern and futuristic, The staff were excellent and the hotel was clean and really well located. The bed was an excellent size and very comfortable, possibly the best size bed in a hotel when sharing. One pillow was slightly lumpy but everything else was so excellent that I would still give it a 10!

One pillow was slightly lumpy.

Outstanding location right on top of Tower Hill tube station and with amazing proximity to watch the London marathon. Great aesthetic too and a lively lobby.

If you had two large suitcases, you’d struggle to fit them in the room.

The location and the cleanliness absolutely perfect.

No tea / coffee making facilities in the room.

It's in a prime location which was important as we went primarily for the London marathon. The reception area is spacious with lots of comfortable seating areas and Tvs. The bed was huge and very comfortable.E were also on the top floor so very quiet throughout our stay.

The rooms are small for two people...very little space to get dressed comfortably and shower area is separated from the room with a curtain.

Breakfast is one of the best in any hotel I've stayed. Really like the variation and quality of fruit, cereal, yogurt, plus the cooked breakfast is really good.

The location and view

Expensive

I got a room with a tower view, and it was incredible. The rooms are compact, but I had plenty of space to spread all my things out, including my giant suitcase. I loved that they provided glass water pitchers that you could take to your room and the blackout curtains were super effective! Staff was also very friendly.

Breakfast wasn't my personal fav so a little upset that I paid $30 for it.

Location 24/7 beverage facilities

Nothing

Location, staff, comfort, the huge bed

Nothing

I liked the cheap affordable price and amazing view of the Tower of London!

I had to leave key on elevator, to get it to work

Location..

Nothing

It was my 5th time in this hotel, lobby, location, staff are great

The coffee shop at front is closed in the afternoons

It’s was a modern and efficient hotel with good use of space. The rooms were spacious for a city hotel, its was quirky and fun.

The ordering and collection of food wasn’t explained to us initially so we didn’t really know what the system was but good once we figured it out.

The location is outstanding and so are the facilities. I was a little cautious when booking and didn't want to leave the hotel at the end of the trip!

The view from the room is just outstanding but in addition the hotel has everything you need (24/7 coffee? The dream!) and the staff was just incredibly welcoming and accommodating.

Very large comfortable bed, great shower pressure, clean sleek looking room

No cups/glasses for water

The bed was great.. public transportation around the corner.. very nice

The room was really small.. although the lobby compensated it, it would have been nice to have a seat with a little bit of space

The staff was extra friendly and warm

The bathroom had a little uncomfortable of our

Super comfortable room, clean with a great view + you can change the mood of the room on the ipad which was awesome. Definetly coming back to it again (coffee was exceptional as well)

X

Location is incredible. The view from the bar and the bar itself are wonderful. Considering its location the price is very good. Public areas are immaculately clean. Staff are very very helpful, friendly and polite. My morning coffee was one of the better coffees I have had in recent years.

While the public areas were immaculate my room fell a little short. There was hair in the bed and marks on the pillow cases and slight chips on surfaces. The shower surround was covered in splashed. Glasses in the room would have been helpful. I booked a “high view room” which implied that you got a view. My view was right into the windows of the building next door their tarmac courtyard and some scaffolding.

I had a fantastic stay at this hotel. The property is very modern and high-tech, with excellent facilities that made my time there extremely comfortable. The location is unbeatable—right in the city center and just steps away from the metro station, which made getting around so easy. The staff were wonderful, very attentive, and helpful. I especially loved the feature that allowed me to select my own room view; it was a great touch that really enhanced my experience. Highly recommended

My only critique is that slippers were missing from the room; adding them would have made the stay even more comfortable

Very cool funky style! Great location and very efficient easy check in/out! Roof bar fabulous!

Found the room a little tight in space and felt rather airless! However did manage a good night’s sleep because of the blackout blinds and insulation!

A very nice cleverly organized place. Directly above the Tower Hill tube station.

Location, right above Tower Hill station with access to the major Circle en District lines.

I booked a room with a view on a high floor. However by the time I was able to check-in there were no such rooms available. So even if you book a specific room they will not hold it for you. That was a shame.

The location and roof top bar are fabulous i also liked the large corner sofa in the lounge at the back of the hotel

Location of the ironing room could be better signposted as I couldnt find it

Location. Cleanliness. Facilities. Staff.

No tea/ coffeel

Great location, friendly staff, small but comfortable room. Superb place to stay in central London for two or three nights 👌.

Nothing really.

The location and views, great value for money

No tea/coffee facilities in room

You know what to expect. Clean room, friendly team, good breakfast, ..

Too expensive this time

Fantastic location for us visiting for the weekend to take part in the Half Marathon. Right near the tube station and such a quirky wonderful hotel - just gutted it’s already booked up for next year!

Nothing

The iconic location and good public transport options make this the place to use when you need hotel in London . The hotel has a lot to offer... the sorounding area even more...

I love Citizen M - the checking in experience, the room, atmosphere, location etc. Super convenient and positive.

I would have aliked a wider menu to choose from in the restaurant but appart from that it was great.

Incredible hotel, really nice vibe throughout. Great location. Staff were friendly and helpful and the rooftop cocktail bar offers incredible views of the city.

Everything

It was well located

They don’t don’t do the cleaning if you do not book it in advance

Great location

Only one negative no kettle in room

No kettle in room

Brilliant

Nothing

Modern trendy spotless clean and location good

Nothing to dislike

The rooms were great, it was in a lovely position for the Tower of London. The hotel was spacious with loads of space to sit for food and drinks. It was clean and felt modern

Nothing

Roof top bar

No coffee or tea making facilities in room.

The location was perfect

The staff were excellent - kind, thoughtful and professional.

No coffee available in the room.