Eaton HK, Hong Kong

Its so accessible to everything.

Just some staff can't speak in english. But its okey! Not a problem

Few hotels in HK that can accommodate a family of 5 in a room (instead of 2 rooms). The hotel is located above a small food court and a min walk from 7/11.

Plumbing issue in the bathroom as water pooled up after 1’ of shower

Location is great close to restaurants and train station. Staff were very helpful. Room is very clean and has enough space to accommodate family of 4.

Good location. Good value for money. Smart tv.

Small rooms with no room service

Excellent location good size room

Very quiet room and well appointed (Suite) with easy access from the airport on the A21 bus. Food Hall under building was also very convenient.

N/A

Comfortable beds, great shower and helpful staff

Breakfast was out of this world. Rooms were very clean and modern.

good location, friendly staff , nice facilities..

none

Hotel art series was exceptional; Director from Hong Kong Ballet hosted an intimate fireside chat while we were there which made for real point of difference. Dining hall was also a real treat; would highly recommend a stay at the Eaton Hong Kong. Bar balcony worth a visit, makes for a nice urban sanctuary.

Not anything the Hotel can change however the dining hall is in the basement which means there is no natural light; not always good for the circadian rhythm to be travelling in a different time zone (from Melbourne) and not have any natural night to suggest a day has started.

Clean, on good location, great breakfast, interesting concept, helpful staff.

Kindly service！

No toiletries

The room was small but had everything in it, it was clean and the staff making up the room were kind and helpful. The food court and bars were amazing and the location was great.

There was nothing we didn’t like.

Great location and well balanced vibe.

No open windows to ventillate.

Breakfast was wonderful so many choices The room was spacious Shower was large Great location

Good location between 2 MTR stations, very friendly and helpful staff. Check-in staff tried to find an available room when we arrived much earlier before the check-in time. Although there were no rooms available, he offered us access to the top-floor wellness centre, where there were shower facilities and hairdryer for use. We managed to freshen up before heading out and leaving our luggage behind for storage. They will send out an email to you when your room is ready. There are a lot of food options within the hotel, from a vending machine selling snacks and cup noodles, to a noodle restaurant, chinese restaurant, buffet place and even a large basement foodcourt.

Location was good

The location was perfect for reaching all the places we wanted to visit in HK. The room was very good and the pool was really nice. The bar on the roof was great. The food hall didn't really suit us as we all are a bit anti-buffet. But I imagine many people would be happy with it.

Only that the food was more to my finicky vegetarian/ wholefood taste.

Breakfast was amazing! I liked the hotel decor.

Love the Eaton. Have been staying here every year for the Hong Kong 7s. Close to station and easy to commute. The staff are always friendly and the best breakfast buffet ever. See you again next year.

Cleanliness, buffet, location

None

Buffet

Small face wash sink, slippers too soft

The staffs are very kind and helpful! Room cleaning is almost perfect as I haven’t experienced before. Services are great!!

No complaints

Location, close to a lot local restaurants, tourist spots and walking distance to bus stops and mtr. Fun elevator ride with views for the kids

The location, facilities, toiletries and the friendly and helpful staff.

The property has aged since my last visit and hope the owner will continue to upkeep the property.

Good location

Twin share Nook Rooms are small

Great hotel and location, attentive staff, great breakfast

Noise was a bit of an issue at points and the lifts would get slow and busy

The staff were super friendly and helpful even cleaning staff. They helped with our children and getting around the city.

I don't have anything to complain about.

My room was really good, liked the mattress, everyday cleaning, good wifi. The gym was great, the pool cold but peaceful with beautiful view

Everything was ok

Great location, the best buffet breakfast we’ve ever had and a great room.

Everything was just as it should have been. Professional staff, good design, quality. Amazing breakfast, an experience most surely worth a try! Among the top 3 breakfast buffets I have ever been to.

The reception gets crowded at times, but it is impossible to avoid, taking the size of the hotel into consideration.

Breakfast is amazing! Rooms are clean. The whole hotel has really cool vibe.

I liked everything!

The location is best

Rooms were a bit small

The location is very convenient but also very quiet. The staff are helpful and welcoming. The rooftop swimming pool is cute.

The room is a bit small but understandable as it’s HK.

Facilities were great as well as location.

Location, staff, breakfast.

Gym are could use some more air conditioning

Very clean and comfortable. Delighted with the size of the room and our view onto the street below. Great location. Easy to find and not too far from the MTR.

Nothing.

we booked the room on behalf of our guest, the hotel made a big fuss on advance payment, mandated it to be after end of your free cancel period. to be honest, we did not ask for your free cancel offer and found your hotel very bureaucratic in handling the request to pay early. we have been managing the travel process of all our guests and your hotel was the most disappointing in terms of booking experience.

booking method and advance payment

Perfect location with all mode of transport at your disposal. Staff was very helpful and concierge assistance with your requests were able to help and met.

Location. Good sized room. Comfortable bed for a good night sleep.

Location, very helpful staff and guest services, english speaking, 7 day post check out concierge

Room makeup sometimes missing something but easily corrected by calling guest services

The staff were lovely but some had hardly any English so was hard to understand.

Super cool! Food stalls in the lower level were great! Wonderful staff. Loved it!

The buffet breakfast and in house food options were incredible, best hotel food experience I've ever had! Great location, with a gorgeous style and vibe throughout the hotel. Very efficient and pleasant staff too. I'd love to go back one day to check out the bar and the live music, try the dinner buffet and the swimming pool!

The room was a little smal for the three of us but it wasn't a huge issue as we only stayed 2 nights.

Good location, good to have a family room. Lovely pool.

Overpriced.

The staff was so nice, the location is perfect and the room was very clean

2nd time staying in eaton hotel! We love it for the convenience, location and value for money!! Its within walking distance of everything you may need! Perfect if youre staying a few days like us xxx The buffet breakfast was great with plenty of vegetarian options and was good value also!

The room was a bit small but perfectly adequate for a few days

Amazing location

Great hotel , helpful staff super clean . This is our third stay here !

Nothing

The reception was exceptionally welcoming and helpful. The staff wasn't just mindlessly following established instructions, but showed empathy and critical thinking in resolving a couple of minor issues that I had. The breakfast was amazing. Ironically, the best local food I had were the hotel dim sums.

When I arrived for the check-in, I had a minor foot injury, so climbing the stairs with luggage was suboptimal. I expected the hotel to be more business-oriented, but it turned out to be more hip. Nothing wrong with that, but keep that in mind when choosing your stay. I also expected a bigger room, but, again, one shouldn't expected a lot of space for this price in the center of Hong Kong.

Couteous staff, great ;ocation

Room is very small.